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JoomConnect Blog

JoomConnect is the Marketing Agency for MSPs. We strive to help IT companies get more leads and grow. We rock at web design, content marketing, campaigns, SEO, marketing automation, and full marketing fulfillment.

Take a moment to read about the latest issues facing IT professionals and our wisdom-sharing and solutions we have to conquer them. 

MSP Marketing: Customer Satisfaction Levels (1 of 3) - Dissatisfaction

A business is made up of people. And, people make mistakes. Further mistakes can result when technology issues start to arise on your end. There’s not too much you can do in regards to stopping all mistakes before they happen. But, there’s a lot to be said about what you do once that mistake reaches your customer base.

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MSP Marketing: Customer Satisfaction Levels (3 of 3) - Satisfaction to Delight

If you want long-term success for your business, you need to foster brand loyalty among your clients. The final part of our three-part blog series will walk you through doing just that, by turning your satisfied customers into delighted ones.

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If You Want To Market Your MSP, You NEED to Participate in Social Media—Period.

It’s been almost 15 years since Facebook opened itself up for the public, and not long after that, it gave businesses the opportunity to use the platform to communicate with customers, clients, and prospects. If you aren’t using social media as a part of your online presence, you are extremely late to the game.

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Narrowing Your MSP Marketing Focus

When you market your business’ services you want to make sure you are marketing effectively! With too broad a target market, you could be wasting your marketing efforts. You want to narrow your marketing focus - so try target marketing. By doing this you will be breaking your marketing into groups. Then you will narrow those groups down, to those that would need your product or services the most. 

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A Code of Ethics Can Bring Value to Your MSP’s Marketing

While most might be familiar with the concept of a business’ code of conduct—the rules that their employees have to follow and comply with—fewer are likely aware of the concept of a code of ethics. Let’s go over what this kind of code covers, and how a friendly neighborhood IT team might develop one of their own.

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Planning an Event to Keep Your Remote Workers Engaged

There is absolutely no denying that the not-entirely-voluntary adoption of remote work has shown how many benefits a business can see by enacting such strategies. However, this is not to say that remote work doesn’t have some drawbacks to it.

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Coronavirus Scams Awareness

We have all been going through tough times recently due to the COVID-19 outbreak and subsequent social distancing measures and lockdowns. As we continue to go through rough times, we would like to encourage people to be vigilant and attentive with their security, lest you fall victim to one of the many recent COVID-19 scams out there. Here are several of the scams out there.

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5 Documentaries to Watch to Help Guide Your MSP Marketing Strategy

As a business professional who doesn’t have to sit in a classroom and take tests anymore, it’s a lot easier to actually enjoy learning. There are so many resources available in this day and age which you can take advantage of to expand your knowledge base. Even when it comes to your marketing!

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6 Reasons Why Your MSP Should Provide Live Chat Support

Adding a Live Chat solution to your MSP website is one of the best things you can do. Not only will your clients and prospects love it, but your IT company will receive many benefits from doing so.

Let’s talk about it.

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UPDATED: What is the GDPR/California "Shine the Light" Law? [FREE DOWNLOAD]

GDPR was introduced by the European Union, but it applies to businesses all over the world, especially if you could potentially collect personal data from a person residing within the EU. We feel, as a business, it’s important to safeguard personal data of your prospects and customers, and we think the GDPR is a big step in the right direction to provide transparency and understanding to your users. We've also made some updates to this blog post and the corresponding free download to cover California Civil Code Section 1798.83, also known as California's "Shine the Light" or "Your California Privacy Rights" law.

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How to Become a Champion of Your Business

Small business owners must wear many hats. As a small business ourselves, we understand everything that goes into running one; even more, what goes into owning one. It’s a LOT of work, and a LOT of time and dedication is needed to keep it running smoothly while trying to have a personal life on top of it.

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How to Manage Your MSP’s Online Reputation

Online reviews are a contentious thing for many businesses, as they have been known to both make and break them in the past. Chances are, there are some reviews of your business floating around on the Internet right now… and not all of them may be complimentary.

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Claim and Manage Your Business Online with Google My Business

You’ve probably noticed that when you search for a particular business using words like or similar to “near me,” Google will display three business options at the top of your search results, and then will load additional businesses once you click “More places.” Remember - businesses in your area that are in need of a managed service provider will probably be doing exactly that. How can you make sure you are in those top three results?

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Spring Ahead of Your Local Competition By Following These 6 Steps

You’ve been nurturing this lead for months now. You’ve spent a lot of time, effort, and money trying to convince the business decision maker of this company to start doing business with you. But, just as you think they’re about to convert, they disappear. After you do some further research, you find out that another local managed service provider snatched them up.

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Eight Ways to Hear What Your Clients Have to Say

When it comes to your business’ marketing, there’s one group who knows what works (and what doesn’t) better than anyone else: your audience. As a result, their feedback is some of the most important for you to hear. The best way of finding out what this group is thinking is to ask, and it just so happens that there are many ways for you to do so.

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The Importance of Following Up With Your Clients

There is an old saying that says, “the fortune is in the follow-up.” The saying is actually pretty accurate. Follow-ups have the potential to influence a customer’s overall experience with your company. How frequently you follow-up and the quality of your follow-ups can be beneficial - or detrimental - to your MSP’s long-term success.

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First Impressions Matter, Especially When Onboarding a Client

This phrase may sound familiar to you: “You don’t get a second chance to make a first impression.” There have been countless psychological studies that have shown how important it is to put your best foot forward when you first meet someone if you want to leave a positive, lasting impression.

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Improving Your Relationships with Your Clients

Business has always been something that benefits from a close professional relationship. A relationship like this can be challenging to accomplish, however, as it usually requires some deliberate and meaningful action by the business. There are some methods that you can use to encourage this kind of relationship between your clients and your business.

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"Hello, Anyone There?" Why Quick Response Times Matter

As an MSP, your company sells your products and services to other businesses - the typical nature of the business-to-business sector. And, as a business yourself, you probably understand this concept: time is money. You don’t want to waste this valuable resource in any way.

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Why It’s Important to Formalize Your Referral Process

If you speak to the owner of any business, they will tell you that they’ll accept referrals that come their way. Most likely, they’ve already done so if they’ve been around long enough and are keeping their current clientele happy. It makes sense - what business would turn down a potential lead that they didn’t have to spend their marketing dollars toward trying to acquire in the first place?

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