If you want long-term success for your business, you need to foster brand loyalty among your clients. The final part of our three-part blog series will walk you through doing just that, by turning your satisfied customers into delighted ones.
In the previous part of this three-part blog series, we discussed the levels of customer satisfaction and how to identify customers who are at the dissatisfied stage. In this blog, we will go over how to turn a dissatisfied customer into a satisfied customer.
A business is made up of people. And, people make mistakes. Further mistakes can result when technology issues start to arise on your end. There’s not too much you can do in regards to stopping all mistakes before they happen. But, there’s a lot to be said about what you do once that mistake reaches your customer base.
Managed Service Providers (MSP) have been using our JoomConnect software to integrate and automate marketing, service and e-commerce with ConnectWise since 2009. Our success thanks to customers all over the world has allowed for consistent improvements to be made to our application. By now, our users know that the JoomConnect software is full of many useful features. Our development team strives to provide our customers with more effective ancillary features to make the complex or time-consuming tasks they face as an MSP easier. With each update, we are working on practical issues and problems that our users experience. We are are always brainstorming, and using customer experiences, to build solutions that allow our software to help users save time and avoid frustration.
If you haven’t heard of always-on marketing, there’s probably a good reason for that: the term is a relatively new one, and represents something that we really haven’t seen before. Let’s try to explain what it is, and how you can take advantage of it for your benefit as a managed service provider.
GDPR was introduced by the European Union, but it applies to businesses all over the world, especially if you could potentially collect personal data from a person residing within the EU. We feel, as a business, it’s important to safeguard personal data of your prospects and customers, and we think the GDPR is a big step in the right direction to provide transparency and understanding to your users. We've also made some updates to this blog post and the corresponding free download to cover California Civil Code Section 1798.83, also known as California's "Shine the Light" or "Your California Privacy Rights" law.
Let me ask you a question: how much does your average client know about IT?
This question is an important one to keep in mind, as it can help keep you from creating an echo chamber where your marketing is concerned. Let’s examine the concept of an MSP marketing echo chamber, and what you can do to avoid one’s influence.
In order for your business to be successful, there needs to be an incoming cash flow, and in order to draw in this cash flow, your audience has to be both aware of what you have to offer them, and have communicated their willingness to make an exchange with you. This outcome will be much more likely with help from two key components of any business’ team: sales and marketing.
It’s been almost 15 years since Facebook opened itself up for the public, and not long after that, it gave businesses the opportunity to use the platform to communicate with customers, clients, and prospects. If you aren’t using social media as a part of your online presence, you are extremely late to the game.
When you market your business’ services you want to make sure you are marketing effectively! With too broad a target market, you could be wasting your marketing efforts. You want to narrow your marketing focus - so try target marketing. By doing this you will be breaking your marketing into groups. Then you will narrow those groups down, to those that would need your product or services the most.
While most might be familiar with the concept of a business’ code of conduct—the rules that their employees have to follow and comply with—fewer are likely aware of the concept of a code of ethics. Let’s go over what this kind of code covers, and how a friendly neighborhood IT team might develop one of their own.
There is absolutely no denying that the not-entirely-voluntary adoption of remote work has shown how many benefits a business can see by enacting such strategies. However, this is not to say that remote work doesn’t have some drawbacks to it.
We have all been going through tough times recently due to the COVID-19 outbreak and subsequent social distancing measures and lockdowns. As we continue to go through rough times, we would like to encourage people to be vigilant and attentive with their security, lest you fall victim to one of the many recent COVID-19 scams out there. Here are several of the scams out there.
As a business professional who doesn’t have to sit in a classroom and take tests anymore, it’s a lot easier to actually enjoy learning. There are so many resources available in this day and age which you can take advantage of to expand your knowledge base. Even when it comes to your marketing!
Adding a Live Chat solution to your MSP website is one of the best things you can do. Not only will your clients and prospects love it, but your IT company will receive many benefits from doing so.
Let’s talk about it.
Small business owners must wear many hats. As a small business ourselves, we understand everything that goes into running one; even more, what goes into owning one. It’s a LOT of work, and a LOT of time and dedication is needed to keep it running smoothly while trying to have a personal life on top of it.
Online reviews are a contentious thing for many businesses, as they have been known to both make and break them in the past. Chances are, there are some reviews of your business floating around on the Internet right now… and not all of them may be complimentary.
You’ve probably noticed that when you search for a particular business using words like or similar to “near me,” Google will display three business options at the top of your search results, and then will load additional businesses once you click “More places.” Remember - businesses in your area that are in need of a managed service provider will probably be doing exactly that. How can you make sure you are in those top three results?
You’ve been nurturing this lead for months now. You’ve spent a lot of time, effort, and money trying to convince the business decision maker of this company to start doing business with you. But, just as you think they’re about to convert, they disappear. After you do some further research, you find out that another local managed service provider snatched them up.
When it comes to your business’ marketing, there’s one group who knows what works (and what doesn’t) better than anyone else: your audience. As a result, their feedback is some of the most important for you to hear. The best way of finding out what this group is thinking is to ask, and it just so happens that there are many ways for you to do so.