JoomConnect Blog

It’s been almost 15 years since Facebook opened itself up for the public, and not long after that, it gave businesses the opportunity to use the platform to communicate with customers, clients, and prospects. If you aren’t using social media as a part of your online presence, you are extremely late to the game.

We have all been going through tough times recently due to the COVID-19 outbreak and subsequent social distancing measures and lockdowns. As we continue to go through rough times, we would like to encourage people to be vigilant and attentive with their security, lest you fall victim to one of the many recent COVID-19 scams out there. Here are several of the scams out there.

When you market your business’ services you want to make sure you are marketing effectively! With too broad a target market, you could be wasting your marketing efforts. You want to narrow your marketing focus - so try target marketing. By doing this you will be breaking your marketing into groups. Then you will narrow those groups down, to those that would need your product or services the most. 

As a business professional who doesn’t have to sit in a classroom and take tests anymore, it’s a lot easier to actually enjoy learning. There are so many resources available in this day and age which you can take advantage of to expand your knowledge base. Even when it comes to your marketing!

Adding a Live Chat solution to your MSP website is one of the best things you can do. Not only will your clients and prospects love it, but your IT company will receive many benefits from doing so.

Let’s talk about it.

Small business owners must wear many hats. As a small business ourselves, we understand everything that goes into running one; even more, what goes into owning one. It’s a LOT of work, and a LOT of time and dedication is needed to keep it running smoothly while trying to have a personal life on top of it.

Online reviews are a contentious thing for many businesses, as they have been known to both make and break them in the past. Chances are, there are some reviews of your business floating around on the Internet right now… and not all of them may be complimentary.

There is an old saying that says, “the fortune is in the follow-up.” The saying is actually pretty accurate. Follow-ups have the potential to influence a customer’s overall experience with your company. How frequently you follow-up and the quality of your follow-ups can be beneficial - or detrimental - to your MSP’s long-term success.

This phrase may sound familiar to you: “You don’t get a second chance to make a first impression.” There have been countless psychological studies that have shown how important it is to put your best foot forward when you first meet someone if you want to leave a positive, lasting impression.

Business has always been something that benefits from a close professional relationship. A relationship like this can be challenging to accomplish, however, as it usually requires some deliberate and meaningful action by the business. There are some methods that you can use to encourage this kind of relationship between your clients and your business.

As an MSP, your company sells your products and services to other businesses - the typical nature of the business-to-business sector. And, as a business yourself, you probably understand this concept: time is money. You don’t want to waste this valuable resource in any way.

If you speak to the owner of any business, they will tell you that they’ll accept referrals that come their way. Most likely, they’ve already done so if they’ve been around long enough and are keeping their current clientele happy. It makes sense - what business would turn down a potential lead that they didn’t have to spend their marketing dollars toward trying to acquire in the first place?

As a company with a business-to-business delivery model, your marketing is very different than that you see on television. You may feel as though you’re speaking different languages - and yet their messages are the ones that stick in your head. Don’t worry, there’s a very good reason that this is happening, and a way that you can give your own marketing a boost with it as well.

You probably recall back in 2010 when BP’s oil rig failed, discharging what was estimated to be 210 million gallons of oil into the Gulf of Mexico, affecting somewhere between 2,500 to 68,000 square miles of water and coastlines. In addition to the financial burdens placed on the company (the EPA temporarily banning BP from seeking new contracts with the US government and a whopping $18.7 billion from fines - the largest corporate settlement in US history), the company’s reputation suffered - and, continues to suffer - due to poor reactions from management after the spill occurred.

The hugely popular series of novels A Song of Ice and Fire - and more pertinent to this blog, HBO’s hit series Game of Thrones - aren’t exactly full of the best role models. However, this doesn’t mean that there aren’t some lessons to be learned about leadership, and presenting yourself as someone to be followed and trusted. One character in particular presents these lessons especially well, and should be emulated (well, to a point) as you embrace your role as leader.

If you want long-term success for your business, you need to foster brand loyalty among your clients. The final part of our three-part blog series will walk you through doing just that, by turning your satisfied customers into delighted ones.

In the previous part of this three-part blog series, we discussed the levels of customer satisfaction and how to identify customers who are at the dissatisfied stage. In this blog, we will go over how to turn a dissatisfied customer into a satisfied customer.

A business is made up of people. And, people make mistakes. Further mistakes can result when technology issues start to arise on your end. There’s not too much you can do in regards to stopping all mistakes before they happen. But, there’s a lot to be said about what you do once that mistake reaches your customer base.

In the competitive atmosphere that surrounds the world of managed services, it can be hard to get ahead of your competition. Sometimes, it’s not enough to just differentiate yourself through your marketing efforts. To get clients through the door, you have to “wow” them by going the extra mile.

In order for your business to be successful, there needs to be an incoming cash flow, and in order to draw in this cash flow, your audience has to be both aware of what you have to offer them, and have communicated their willingness to make an exchange with you. This outcome will be much more likely with help from two key components of any business’ team: sales and marketing.