JoomConnect Blog

Managed Service Providers (MSP) have been using our JoomConnect software to integrate and automate marketing, service and e-commerce with ConnectWise since 2009. Our success thanks to customers all over the world has allowed for consistent improvements to be made to our application. By now, our users know that the JoomConnect software is full of many useful features. Our development team strives to provide our customers with more effective ancillary features to make the complex or time-consuming tasks they face as an MSP easier. With each update, we are working on practical issues and problems that our users experience. We are are always brainstorming, and using customer experiences, to build solutions that allow our software to help users save time and avoid frustration.

The FAQ section of the JoomConnect Newsletter is designed to answer questions that we receive often about both JoomConnect and the MSP Website.

Do you have a question you'd like answered? Simply send an email to us!

The FAQ section of the JoomConnect Newsletter is designed to answer questions that we receive often about both JoomConnect and the MSP Website.

Do you have a question you'd like answered? Simply send an email to us!

For the 7th consecutive year, our team will be heading to The Sunshine State for IT Nation, one of the most important channel events for ConnectWise users. IT Nation hosts managed technology service companies from all over the world, giving them the opportunity to learn about the latest solutions, hottest technology, and improve their leadership and business management skills by attending a series of workshops, training labs and presentations.

I'm really starting to get excited (yes even more excited) about JoomConnect 1.1. Over the next few weeks while in beta we are going to leak some of the new features. Hopefully you will be as excited as we are. Keep reading to learn how we are sharing how to do this for free.

We cannot believe today is the day; the launch of JoomConnect.  The Directive JoomConnect Team has been burning the midnight oil to ensure a smooth launch of our website. It's going to launch with some content we really wanted to get done like some videos and a few other things, but we'll get them up a within a couple days after the launch.

We grew a lot in 2009.  This is a great thing but it has also exposed a lot about our company that we want to improve on. It's pretty obvious what we need to work on to support the growth we expect in 2010 and beyond.

Return on Investment, or ROI, is an important part of any business model. It answers one of the most fundamental questions in business: ‘Is our product or service making a profit?’ Regardless of size or industry, there is a basic formula for determining if your investment is making money: 

Using email blasts as part of your marketing is an economical, efficient way to reach a target audience. Whether you’re sending a monthly newsletter or an emergency alert about the latest malware attack, email is a versatile ‘go-to’ method for all types of marketers. 

The FAQ section of the JoomConnect Newsletter is designed to answer questions that we receive often about both JoomConnect and the MSP Website.

Do you have a question you'd like answered? 
Simply emailProtector.addCloakedMailto("ep_273de54a", 0); ?subject=I%20have%20a%20question.">send an email to us!

For our Hosted ConnectWise Partners, one feature that is not available to you is the abilty to have a track triggered when a JoomConnect form is submitted.

This is a new feature, created to help JoomConnect users get the most from the platform! The developers and programmers behind JoomConnect got together three features of three components that all JC users should be utilizing.

2012 has been a remarkable year for JoomConnect. We have grown exponentially as a company and we plan on making 2013 even bigger. We've been lucky to have the support and praise of industry partners, our hardworking, dedicated team, and our wonderful clients. Without all three of these elements, JoomConnect wouldn't be the best integration for MSPs.

In the computer business, the days are hectic, it's easy to miss an email or not check your voicemail for too long, or even forget to enter your time for the day. To prevent this we created what we call "Tech Dailies". With ConnectWise you can setup service templates that can kick off tickets on a regular basis. So what we did is create a service template for each staff member with a set of tasks to complete every day. It's pretty simple to setup and really enforces following up and not letting tasks fall through the cracks.

We are adding a feature to manage the code and URLS needed to track opens and clicks with the ConnectWise Marketing API for the email blasts that get sent through the ConnectWise marketing manager.

Just wanted to give you guys a sneak peak at something coming in 1.02 shortly (less than two weeks). You can now assign marketing groups and tracks to prospects when they register on your website!!

This is officially my first blog post, I mean ever. Directive currently manages about 25 Social Media Accounts for clients on a weekly proactive basis. So we've helped a bunch of clients write blogs and we've integrated them to their Social Media circles and refrigerators, but I never wrote one for my own company. If you consider Facebook and Twitter and social media in general mini blogging, as I do, then I guess I've mini blogged. Being the first post I feel a little pressure. I feel like I must say something amazing. Since I'm not personally much of a writer, I figured it's best to talk about something amazing. So I'm going to share what has gone on today as I think it's pretty exciting. I don't mean that JoomConnect finally launched after a year of development either. Instead I'm talking about what's to come.