JoomConnect Blog

2023 is already coming to an end and it’s a crucial time to lock in your plans and objectives for the coming year. The last few years have been a whirlwind for MSPs, and for many, that has been a good thing. With more and more businesses wanting to take compliance seriously thanks to insurance companies starting to ask them questions, to the sudden popularity of AI tools, MSPs have a lot more to add to their toolkit. On top of that, there’s still business communication like VoIP, physical security and access control, and a whole slew of remote/conferencing tools to help the modern business out with. An active, forward-thinking MSP can look like an amazing opportunity to a business owner who values technology and automation.

Let’s talk about how your MSP can capitalize on this and plan out your marketing for 2024.

Any successful marketing effort that a managed service provider—or any business, for that matter—puts out will need to be designed with a few key questions in mind, regarding the content it includes. Who is your content meant to assist? Why is it that this content is important for your intended audience to see? What is it about your content that makes it uniquely helpful?

These questions are a critical element to what is known as a content marketing strategy. Let’s go over what one of these strategies is made up of, and how to use it to its fullest potential.

Since you’re currently reading one of our marketing blogs, it’s more than likely that you’re interested in marketing your company. To do that effectively - that’s a whole other story! Many of our clients have come to us after attempting to market their MSP, but failing. No judgments here - marketing can be quite difficult if you don’t have the experience in doing so.

Businesses of all sizes and all industries recognize at least in part that they need to promote themselves if they want to find new customers and grow their company. However, even if they recognize this, it doesn’t mean it is actually happening.

As an MSP marketing agency, we have gotten to know managed service providers from around the world. Through the many relationships that we have built over the years, we have noticed some common hardships that these businesses experience on a regular basis in relation to their marketing - some of which we even experienced ourselves in the early years of running our own IT company!

It’s possible most of the people you want to know about your managed services probably don’t have a clear understanding of what it is that you do, what makes you different from any other provider of IT services, or what services you offer at all. So, how do you reach out to prospects like these and convince them to become clients?

This is why every business—especially a managed service provider—needs a marketing strategy.

Ever since the first marketing email was sent out over the ARPANET in 1978, the tool has been a cornerstone of many businesses’ marketing strategies, in just about every industry. Managed services are no exception to this rule.

Let’s take a look at some of the strategies and tactics that you should be incorporating into your MSP marketing emails.

In order to effectively market any business—a managed service provider or otherwise—it is important to have a pretty in-depth understanding of the business as it stands. However, this is often easier said than done. That being said, there is a helpful framework you can use to greatly simplify the process and ensure that you accomplish this level of understanding: the five C’s of marketing.

If you haven’t heard of always-on marketing, there’s probably a good reason for that: the term is a relatively new one, and represents something that we really haven’t seen before. Let’s try to explain what it is, and how you can take advantage of it for your benefit as a managed service provider.

Okay, let’s take a moment and address the elephant that’s in the room, and has been in the room ever since the managed service industry really took off. Ready?

Managed services are really, really tough to make interesting—which can have an impact on your marketing efforts and their efficacy. So, let’s take a few moments to consider how to make your marketing more engaging, without detracting from the message you’re trying to convey.

When it comes to your marketing, we’ve long been proponents of a concept known as the marketing funnel. However, we’ve recently been made aware of another marketing approach—the marketing flywheel—and thought it may be interesting to compare the two to see if, as reports say, this latter option is the more effective one for modern businesses to use.

If you’ve never really marketed your business, you’ve probably had a reason that you’ve avoided it. These reasons are likely quite valid…but we have a few reasons that you’ll want to reconsider that decision.

In Part 1 of this blog, we discussed what exactly SMART goals are; specifically, what your marketing goals need to be considered SMART. This next part of our blog will go through how to turn the common vague goal of “increasing revenue” into a SMART goal that you can use for your next marketing campaign.

A SMART goal or S.M.A.R.T goal is a goal that is written in a way that makes it clear what exactly you’re trying to accomplish, when, why, and how. First introduced in the ‘80s, this methodology is designed to help you establish goals in a way that your brain can transfer into actions - enabling you to better achieve the results that you are looking for.

Thinking about trying PPC, but don’t know if it’s right for your MSP? Here are 10 of the most popular questions MSPs ask about PPC. Before you invest in PPC, take a moment to learn more about Pay-Per-Click marketing.

Pay-per-click (PPC) advertising is a great marketing strategy that any business - including a small to medium-sized MSP - would benefit from taking advantage of. The problem is that PPC is seen as this confusing, overcomplicated method that would be too difficult and expensive for a smaller business to handle.

It’s no secret at this point that social media is a useful tool for business marketing, effectively without exception. However, determining which of the available platforms is best for you to use to promote your offering as a managed service provider may be a little more challenging.

Let’s examine the benefits of utilizing social media as an MSP, before examining how each platform can be most effectively used.

Let me ask you a question: how much does your average client know about IT?

This question is an important one to keep in mind, as it can help keep you from creating an echo chamber where your marketing is concerned. Let’s examine the concept of an MSP marketing echo chamber, and what you can do to avoid one’s influence.

Whether you are just a one or two-person IT shop or you have dozens of technicians and specialists, marketing your MSP isn’t necessarily going to come naturally. When we get introduced to new MSPs, we always ask what they’ve been doing for their marketing up until now, and the answer is almost always the same—word of mouth.

There are many benefits to creating a marketing plan before you launch an initiative. A plan serves as an invaluable tool for thought organization and helps establish a course of action for the company to follow. What’s more, it provides you with valuable insights and knowledge to draw from as you design your campaign, starting with an improved perspective of your market.